Frequently Asked Questions

What does Haltravo sell?

Haltravo offers a selection of technology accessories, household essentials, home lighting, outdoor tools, kitchen products, and everyday lifestyle items.

Our collection may include phone holders, GaN charging accessories, rechargeable lights, LED decorative products, security cameras, winter gloves, and portable kitchen gadgets.

What types of phone holders are available?

Our collection may include ultra-thin mini phone holders, magnetic phone holders, and adjustable mounting accessories.

Please review the individual product page for mounting methods, device compatibility, dimensions, and installation instructions.

What should I know about the GaN fast charger?

The charging specifications, supported charging standards, cable configuration, and compatible devices are listed on the individual product page.

Please check the product specifications and your device's charging requirements before purchasing.

Are the retractable charging cables included?

Package contents may vary by product and selected option.

Please review the individual listing for the included cables, connectors, charging accessories, and package configuration.

How do I choose a compatible floodlight battery?

The floodlight's compatibility depends on the supported battery platform and model.

Please review the product page for the supported battery specifications before purchasing. Do not assume compatibility with every power tool battery.

Are the LED candles real flames?

Our product is listed as a flameless LED candle. It uses LED lighting rather than a traditional burning flame.

Please check the product listing for its power source, operating instructions, and package contents.

How do I install the LED curtain lights?

Follow the product-specific installation and power instructions provided with the product.

Please review the listed dimensions, power requirements, and included accessories before installation.

Do not install electrical lighting in wet or outdoor environments unless the product is specifically rated for that use.

What should I know about the 2K security camera?

Please review the product page for camera resolution, connection requirements, storage options, power supply, and supported features.

Actual functions and compatibility depend on the specific product configuration.

When using a security camera, ensure that installation and recording comply with applicable privacy and surveillance laws.

How do I use the magnetic rechargeable sensor lights?

Follow the product-specific charging, mounting, and operating instructions.

Available lighting modes, sensor functions, charging specifications, and included accessories are listed on the individual product page.

What is the magnetic snack sealing machine used for?

It is a compact household product designed for resealing compatible snack bags.

Please review the product instructions and packaging for suitable bag materials, operating methods, cleaning instructions, and safety precautions.

What payment methods do you accept?

Available payment methods are displayed during checkout.

Payment options may vary depending on your location and payment provider.

How long does order processing take?

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and applicable public holidays.

How long does shipping take?

After dispatch, estimated delivery takes 15–30 business days.

This is the transportation period after shipment and does not include the separate order processing period.

Actual delivery times may vary depending on the destination, carrier operations, customs, and other external circumstances.

Where can I find shipping information and costs?

Available shipping destinations, applicable shipping fees, and delivery options are displayed during checkout based on your shipping address.

Please review the final checkout summary before completing your order.

Will I receive tracking information?

When tracking is available, tracking details will be sent to your checkout email after dispatch.

Tracking updates may take additional time to appear while the carrier registers and processes your shipment.

Can I change my shipping address after ordering?

Please contact service@haltravo.com as soon as possible if you need to correct your shipping address.

We will try to assist before dispatch, but address changes cannot be guaranteed after processing or shipment has started.

My tracking says "Delivered," but I haven't received my order. What should I do?

First, check your mailbox, front door, porch, parcel locker, and other possible delivery locations.

You may also ask household members, neighbors, or building staff whether the package was accepted on your behalf.

If you still cannot locate it, contact the carrier and email service@haltravo.com with your order number and tracking information.

We will review the available shipment details and assist with the next steps.

What is your return period?

Eligible return requests must be submitted within 30 calendar days after delivery.

Products must meet the conditions described in our Return & Refund Policy.

What if my electronic product arrives damaged or does not work?

Please contact service@haltravo.com with your order number, a description of the issue, and clear photographs or videos where possible.

We may request relevant device or compatibility information to help review the issue.

For confirmed damaged, defective, or incorrect items, Haltravo will cover reasonable return shipping costs.

What if an accessory or cable is missing?

Please contact our support team with your order number and photographs of the received package and its contents where possible.

We will review the issue and assist with the next steps.

Who pays for return shipping?

For standard change-of-mind returns, customers are generally responsible for reasonable return shipping costs.

For confirmed damaged, defective, or incorrect products, Haltravo covers reasonable return shipping costs in accordance with our Return & Refund Policy.

Please obtain return authorization before shipping an item back.

When will my refund be processed?

After the returned item has been received, inspected, and approved, the refund will generally be initiated within 5–10 business days.

Your bank or payment provider may require additional time to display the credit.

How can I contact Haltravo?

You can contact our customer support team through:

Email: service@haltravo.com

Phone: +1 5722012153

For order-related inquiries, please include your order number and the email address used at checkout.