Terms of service

Terms of Service

Effective Date: November 13, 2026

Welcome to Haltravo. These Terms of Service govern your access to and use of https://haltravo.com/ and any purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms. Please review them carefully before using our services.

1. General Conditions

Haltravo is an online general merchandise store operated by Chongyang County Gaoxingao Trading Co., Ltd.

Our store offers a selection of technology accessories, household essentials, home lighting, outdoor tools, kitchen products, and everyday lifestyle items.

You agree to use our website only for lawful purposes and in accordance with these Terms and applicable laws.

We reserve the right to refuse service, restrict access, or cancel transactions where reasonably necessary to protect our store, customers, or business operations.

2. Product Information

We make reasonable efforts to display accurate product descriptions, images, prices, specifications, and availability.

Our collection may include phone holders, charging accessories, rechargeable lighting products, LED decorative lights, security cameras, winter accessories, and kitchen gadgets.

Product appearance, colors, materials, dimensions, technical specifications, packaging, and included accessories may vary by individual listing.

Customers should carefully review each product page before ordering, including:

  • Product descriptions and intended use.

  • Available designs, sizes, and variations.

  • Technical specifications and dimensions.

  • Device and equipment compatibility.

  • Power requirements and charging information.

  • Package contents and included accessories.

  • Installation, assembly, and operating instructions.

  • Relevant product warnings and precautions.

Colors may appear slightly different depending on lighting, photography, and screen settings.

3. Product Compatibility and Safe Use

Customers are responsible for reviewing product specifications, compatibility information, and operating instructions before use.

For phone holders, verify device compatibility, mounting requirements, and surface suitability before installation.

For charging accessories, review the supported charging standards, power requirements, and compatible devices before connecting equipment.

For rechargeable lights, torches, and other electrical products, follow the supplied charging, battery, installation, and operating instructions.

For floodlights advertised as compatible with power tool batteries, check the exact battery platform and model compatibility stated on the individual product page. Do not assume that all battery brands or models are supported.

For LED lighting and decorative products, follow the installation and power supply instructions. Do not assume a product is suitable for outdoor or wet environments unless this is expressly stated in the listing.

For security cameras, customers are responsible for installing and using the product in accordance with applicable privacy, surveillance, and recording laws.

For reusable food-sealing products, follow the product-specific operating, cleaning, and storage instructions.

4. Pricing and Availability

Product prices and availability are subject to change without prior notice.

We reserve the right to correct pricing, description, or listing errors.

If an order is affected by a material pricing or listing error, we may contact the customer to confirm the order or arrange cancellation and a refund where appropriate.

5. Orders and Payments

By placing an order, you confirm that the information provided is accurate and complete.

Orders are subject to payment authorization, product availability, and order verification.

Available payment methods are displayed during checkout.

We reserve the right to refuse or cancel an order where necessary due to suspected fraud, payment issues, inventory problems, or material listing errors.

6. Shipping and Delivery

Orders are generally processed within 1–3 business days after payment confirmation.

Estimated delivery after dispatch is 15–30 business days.

Tracking information is provided after dispatch when available. Carrier systems may require additional time to register the first shipment scan.

Applicable shipping destinations, shipping charges, and available delivery options are displayed during checkout.

Please refer to our Shipping Policy for further details.

7. Returns and Refunds

Eligible return requests must be submitted within 30 calendar days after delivery.

Products must meet the conditions described in our Return & Refund Policy.

For confirmed damaged, defective, or incorrect items, Haltravo will cover reasonable return shipping costs in accordance with our Return & Refund Policy.

Approved refunds are generally initiated within 5–10 business days.

8. Acceptable Website Use

You agree not to:

  • Use our website for unlawful purposes.

  • Attempt unauthorized access to website systems.

  • Interfere with website security or functionality.

  • Submit false or misleading order information.

  • Engage in fraudulent transactions.

  • Copy, distribute, or misuse website content without permission.

9. Intellectual Property

Website content, including text, graphics, logos, product descriptions, and design elements, is owned by or licensed to Haltravo or its respective rights holders.

You may not reproduce, distribute, modify, or commercially use protected content without appropriate authorization.

10. Third-Party Services

Our website may contain links to or integrations with third-party services.

We do not control the independent policies or practices of those services.

Your use of third-party services may be subject to their own terms and privacy policies.

11. Limitation of Liability

To the extent permitted by applicable law, Haltravo is not responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded or limited.

12. Changes to These Terms

We may revise these Terms from time to time.

Updated Terms will be posted on this page with a revised effective date.

13. Contact Information

Brand: Haltravo

Operated by: Chongyang County Gaoxingao Trading Co., Ltd.

Email: service@haltravo.com

Phone: +1 5722012153

Registered Address: Group 2, Shanxia Village, Tiancheng Town, Chongyang County, Xianning, Hubei, China.

Website: https://haltravo.com/